Ordering & Deliveries

HOW DO I PLACE AN ORDER?
You can buy LITELOK products straight from our website. To see all the products we offer, please click here.

CAN I BUY A LITELOK FROM A PHYSICAL SHOP?
Yes. LITELOK products are also available in selected retail stores across the UK, USA, Germany and many more. To see the full list of retailers that stock LITELOK click here.

WHAT PAYMENT METHODS DO YOU ACCEPT ON YOUR WEBSITE?
We accept the following:
ApplePay / GooglePay / Shop Pay / PayPal
Visa / MasterCard  / American Express (debit & credit cards)

WHAT HAPPENS AFTER I’VE MADE A PAYMENT?
You will receive an email from hello@litelok.com, confirming the order you’ve placed with us. The confirmation email contains important information such as your order number, order details and shipping address. Please keep this email safe.

Once the order has been dispatched, you'll receive another email from us informing you of this. If you are based in the UK, this email will contain your tracking information with FedEx (our UK couriers).

If you are based outside of the UK, you will receive an email from DHL (our Worldwide couriers) with a tracking number and instructions on how to track your order.

HOW LONG WILL IT TAKE TO DELIVER?
Accurate delivery times are listed on the product pages.

 DELIVERY - UK

DO YOU DELIVER TO THE WHOLE OF THE UK?
Yes we do!

HOW MUCH DOES SHIPPING COST?
Free next working day shipping

HOW WILL MY PRODUCT BE DELIVERED TO ME?
We use reliable courier services to quickly and professionally deliver your LITELOK.

WHAT HAPPENS IF I‘M NOT HOME?
A card will be left by the courier with instructions on redelivery.

DO YOU DELIVER TO PO BOXES?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.

DO YOU DELIVER TO BFPO?
No we don’t.

WHERE IS MY ORDER, CAN I TRACK IT?
Once your item is out for delivery, you will receive an email from us with a tracking code from FedEx. Please go here and enter your tracking code to check the status of your delivery.

DELIVERY - EU / EEA

WHERE DO YOU DELIVER IN THE EU / EEA REGION?
We deliver to all countries in the EU / EEA, that being: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden as well as Iceland, Liechtenstein and Norway.

HOW MUCH DOES SHIPPING COST?
Shipping costs depend on your location and will be automatically calculated at the checkout.

HOW WILL MY PRODUCT BE DELIVERED TO ME?
We use reliable courier services to quickly and professionally deliver your LITELOK from our EU warehouse.

DO YOU DELIVER TO PO BOXES?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.

WHAT HAPPENS IF I‘M NOT HOME?
A card will be left by the courier with instructions on redelivery.

DO YOU DELIVER TO PO BOXES?
No. Unfortunately we are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.

DO YOU DELIVER TO BFPO?
No we don’t.

WHERE IS MY ORDER, CAN I TRACK IT?
Once your item is out for delivery, you will receive an email from us with a tracking code from one of our couriers. 

WILL I HAVE TO PAY ANY CUSTOMS DUTY / IMPORT TAX?
No, you do not have to pay any customs duty / import tax if you live in an EU / EEA country as we will ship your product from our EU distribution centre. 

DELIVERY - UNITED STATES

HOW MUCH DOES SHIPPING COST?
Shipping costs depend on your location and will be automatically calculated at the checkout.

HOW WILL MY PRODUCT BE DELIVERED TO ME?
We use reliable courier services to quickly and professionally deliver your LITELOK from our EU warehouse.

DO YOU DELIVER TO PO BOXES?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.

WHAT HAPPENS IF I‘M NOT HOME?A card will be left by the courier with instructions on redelivery.

DO YOU DELIVER TO PO BOXES?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.

DO YOU DELIVER TO BFPO?
No we don’t.

WHERE IS MY ORDER, CAN I TRACK IT?
Once your item is out for delivery, you will receive an email from us with a tracking code from our courier. Please go here and enter your tracking code to check the status of your delivery.

Will I have to pay any customs duty / import tax to ship it to the U.S.
Generally, no. U.S. Customs and Border Protection (CBP) have raised the value of a shipment of merchandise imported by one person on one day, that generally may be imported free of duties and taxes, up to $800. Packages whose declared value is under $800 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP.  You can read about it here. Please note that the the payment of any customs duty / import tax is the responsibility of the customer.

DELIVERY - INTERNATIONAL

Which countries do you deliver to?
Almost every country in the world with the exception of the Russia, China and Israel - apologies but we have experienced a number of problems in the past shipping to these countries.

How much does shipping cost?
Shipping varies depending on your delivery address and will be automatically calculated at the checkout.

How will my product be delivered to me?
We use reliable courier services to quickly and professionally deliver your LITELOK

Do you deliver to PO Boxes?
No. We are unable to deliver to PO Boxes. Please supply a full address and postal code when you place an order.

What happens if I‘m not home?
A card will be left by your courier with instructions on redelivery.

Where is my order, can I track it?
Once your item is out for delivery, the courier will email you directly with a tracking number and instructions on how to track your order.

Will I have to pay any customs duty / import tax?
Yes you may have to pay customs duty or import tax depending on the regulations of your country. Please note that the payment of any customs duty / import tax is the responsibility of the customer.