I lost one of my lock keys - so I ordered replacement keys. Placing my order was easy and delivery times were reasonable and efficient.
Upon arriving in Edmonton, Alberta Canada, the courier (DHL Express) demanded import duty tax and customers chargers be paid prior to release of keys.
All other products I have ordered from Litelok did not required the additional expense of import duty tax and customs charges. Consequently I requested an explanation.
DHL blamed Canada Customs and Canada Customs blamed DHL. Neither could explain the differences or reasons for additional charges.
Upon approaching Litelok for assistance - they were exceptional, listening to my concerns, being responsive to calls and emails etc. Furthermore, when I was unsuccessful in getting an answer to the import duty and tax question, Litelok simply reimbursement me for the purchase and allowed me to retain the keys! Exceptional customer service and I will order again from them once again!